Remote POS & Delivery Support Specialist

Little Caesars

United States

Hybrid

USD 52,000 - 75,000

Full time

4 days ago

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Job summary

Blue Line Distribution seeks a frontline technical support specialist to assist Caesar Vision POS users, peripherals, and third-party delivery platforms for stores globally. You will log and respond to requests, diagnose issues, resolve routine problems, and escalate complex incidents as needed.

This role is part of a team serving corporate, franchisee, and partner sites. Candidates should be customer-focused, able to communicate technical information clearly to non-technical users, and capable

Qualifications

Minimum 1 year of experience in customer service or technical support.
Ability to work varying shifts including evenings and weekends.
Experience with incident management platforms is a plus.

Responsibilities

Respond to inquiries and support requests for software, hardware, and delivery platforms.
Gather information, analyze issues, and use troubleshooting methods to resolve problems.
Escalate unresolved or complex issues to appropriate resources.
Provide application and system support to end users.
Follow up with customers to confirm resolution and satisfaction.
Deliver support via phone, email, and other channels.
Provide instruction on Caesar Vision peripherals and related products.
Document requests and resolutions in ServiceNow.
Identify and report issue trends to leadership.
Support schedules may include evenings, weekends, holidays, or 24x7 for international ops.