POS & Delivery Tech Support Specialist

Little Caesars Pizza; Detroit (MI); À distance; USD 40 000 - 55 000; Plein temps

Résumé du poste

Blue Line Distribution seeks a frontline technical support specialist to assist Caesar Vision POS products, peripherals, and related delivery platforms. You will log, diagnose, and resolve routine issues, and escalate complex incidents to the right teams.

You’ll work with stores, franchisees, and delivery partners, communicate clearly with non-technical users, and participate in rotating schedules including evenings or weekends to support international operations.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of experience in customer service, technical support, or related roles.
• Ability to work shifts that may include evenings, weekends, or holidays.

Responsabilités

• Respond to client inquiries and support requests related to software, hardware, and delivery service platforms.
• Gather information, analyze issues, and apply troubleshooting methodologies to resolve problems.
• Escalate unresolved or complex issues to appropriate support resources.
• Provide application and system support to end users.
• Follow up with customers to confirm issue resolution and satisfaction.
• Deliver support via phone, email, and other approved channels.
• Provide instruction and support regarding Caesar Vision peripherals and delivery service products.
• Document support requests and resolutions in the ServiceNow system.
• Identify and report issue trends to leadership.
• Support schedules may include evenings, weekends, holidays, or 24x7 coverage for international locations.

Connaissances

Customer service

Communication

Troubleshooting

Teamwork

Formation

High school diploma or GED

Outils

ServiceNow

POS systems

Description du poste

Blue Line Distribution seeks a frontline technical support specialist to assist Caesar Vision POS products, peripherals, and related delivery platforms. You will log, diagnose, and resolve routine issues, and escalate complex incidents to the right teams.

You’ll work with stores, franchisees, and delivery partners, communicate clearly with non-technical users, and participate in rotating schedules including evenings or weekends to support international operations.