Portuguese-Speaking Customer Support Specialist in Europe

Employers from Greece

United States

Remote

USD 19,000 - 26,000

Full time

14 days+

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Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package

Performance Bonus

Professional Development

Multicultural Workplace

Job summary

Mercier Consultancy Group in Bulgaria seeks a Portuguese Speaking Customer Support Specialist to deliver professional support to international clients via phone, email, and live chat. Fluency in Portuguese and English, plus client-facing experience, are required.

The role offers fully paid training, relocation assistance to Sofia, health insurance, a monthly salary, and performance bonuses within a vibrant multicultural team.

Qualifications

Native or fluent Portuguese (written and spoken).
Proficiency in English for team communication.
Previous client-facing or customer support experience is advantageous.
Strong problem-solving and customer-centric mindset.
Valid EU passport is mandatory.

Responsibilities

Deliver professional, empathetic support via phone, email, and live chat.
Resolve complex inquiries and technical issues to maintain satisfaction.
Keep detailed client records in internal CRM systems.
Share insights to help improve the customer support team.
Collaborate with cross-functional teams to address trends and UX.
Maintain high quality standards and professionalism.
Participate in ongoing product and service training.

Skills

Portuguese (native/fluent)

English proficiency

Customer-facing experience

Problem-solving

EU passport eligibility

Job description

The role offers fully paid training, relocation assistance to Sofia, health insurance, a monthly salary, and performance bonuses within a vibrant multicultural team.

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