Remote Portuguese CSR – US Support & Growth

Estarta; United States; Remoto; USD 12.000 - 13.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private insurance

Career growth opportunities

Indefinite contract

Descrizione del lavoro

Estarta is hiring a Customer Service Representative to support customers, partners, and employees across phone, email, and chat. The CSR will deliver a low-effort experience and drive complete issue resolution while escalating complex tasks to the appropriate teams.

The role requires fluent English and Portuguese, strong listening and empathy, and the ability to guide users on supported applications. It is a remote position supporting the US region, with standard full-time hours and ongoing

Competenze

• Fluency in written and spoken English and Portuguese.
• Ability to train, educate, and guide customers on supported applications.
• Strong focus on delivering low-effort, high-resolution support.
• Proactive, self-motivated with good teamwork skills.

Mansioni

• Handle and resolve inbound requests via phone, chat, email, and web across platforms.
• Analyze problems and investigate solutions; hand over to internal teams when needed.
• Provide guidance and training on supported applications to customers.
• Prepare required documentation.
• Collaborate with internal and external stakeholders.
• Maintain calm, listen effectively, and ensure satisfactory outcomes.

Conoscenze

Bilingual English/Portuguese

Empathy

Active listening

Problem solving

Strumenti

CRM software

Descrizione del lavoro

Estarta is hiring a Customer Service Representative to support customers, partners, and employees across phone, email, and chat. The CSR will deliver a low-effort experience and drive complete issue resolution while escalating complex tasks to the appropriate teams.

The role requires fluent English and Portuguese, strong listening and empathy, and the ability to guide users on supported applications. It is a remote position supporting the US region, with standard full-time hours and ongoing