Remote Portuguese CSR - Growth, Training & Benefits

Employers from Greece; United States; Remote; USD 12,000 - 13,000; Full time

Benefits offered by this job

Job Security

Private insurance

Career growth

Cisco training

On-boarding training

Remote work US

Job summary

Estarta, a global IT services company, is seeking a Customer Service Representative to support the US region. You will be the first contact, delivering a low-effort experience and guiding customers, partners, and employees through phone, email, and chat.

The role requires fluent English and Portuguese, strong problem solving, and a proactive, customer-focused mindset. On-site training in the onboarding month, then remote work with US hours 15:00–23:00.

Qualifications

• Fluency in written and spoken English and Portuguese.
• Computer savvy and confident using the Internet.
• Strong listening and problem-solving skills.

Responsibilities

• Handle inbound requests via phone, chat, email, and web across platforms.
• Investigate issues and resolve or escalate to other teams as needed.
• Train and guide customers on supported applications.
• Prepare clear documentation for cases and processes.
• Collaborate with internal and external stakeholders.
• Fulfill additional tasks from the team lead or manager.

Skills

English

Portuguese

Job description

Estarta, a global IT services company, is seeking a Customer Service Representative to support the US region. You will be the first contact, delivering a low-effort experience and guiding customers, partners, and employees through phone, email, and chat.

The role requires fluent English and Portuguese, strong problem solving, and a proactive, customer-focused mindset. On-site training in the onboarding month, then remote work with US hours 15:00–23:00.