Remote Portuguese-Speaking Customer Success Pro

Rayyan Systems Inc.; Cambridge (MA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours and fully remote work culture

Reimbursement toward health/fitness expenses

Learning and development reimbursement benefit

Job summary

A technology startup is seeking a Portuguese-speaking Customer Success Agent for a remote position. You will help users through onboarding, support inquiries, and ongoing customer engagement, focusing on providing excellent support and training. Ideal candidates have at least 2 years of experience in customer success or SaaS roles and are passionate about enhancing user experiences. This role offers flexible working hours and opportunities for professional development.

Qualifications

• Fluency in Portuguese and English.
• 2+ years in Customer Success, Support, or SaaS roles.
• Ability to host and facilitate webinars or online training.

Responsibilities

• Respond to customer inquiries via Zendesk in Portuguese and English.
• Guide customers through onboarding journeys and ensure their success.
• Monitor customer health, engagement, and proactively address challenges.

Skills

Fluency in Portuguese and English

Zendesk

CRM (Zoho CRM preferred)

Webinar tools

Microsoft Office 365

Tools

Zendesk

Zoho CRM

Job description

A technology startup is seeking a Portuguese-speaking Customer Success Agent for a remote position. You will help users through onboarding, support inquiries, and ongoing customer engagement, focusing on providing excellent support and training. Ideal candidates have at least 2 years of experience in customer success or SaaS roles and are passionate about enhancing user experiences. This role offers flexible working hours and opportunities for professional development.