Customer Service Representative – Portuguese Language (US Shift)

Employers from Greece; United States; Remoto; USD 12.000 - 13.000; Tempo pieno

Vantaggi offerti da questo lavoro

Job Security

Private insurance

Career growth

Cisco training

On-boarding training

Remote work US

Descrizione del lavoro

Estarta, a global IT services company, is seeking a Customer Service Representative to support the US region. You will be the first contact, delivering a low-effort experience and guiding customers, partners, and employees through phone, email, and chat.

The role requires fluent English and Portuguese, strong problem solving, and a proactive, customer-focused mindset. On-site training in the onboarding month, then remote work with US hours 15:00–23:00.

Competenze

• Fluency in written and spoken English and Portuguese.
• Computer savvy and confident using the Internet.
• Strong listening and problem-solving skills.

Mansioni

• Handle inbound requests via phone, chat, email, and web across platforms.
• Investigate issues and resolve or escalate to other teams as needed.
• Train and guide customers on supported applications.
• Prepare clear documentation for cases and processes.
• Collaborate with internal and external stakeholders.
• Fulfill additional tasks from the team lead or manager.

Conoscenze

English

Portuguese

Descrizione del lavoro

at Estarta

The Customer Service Representative (CSR) will be responsible for providing support for a wide range of services. As the first point of contact, the CSR will represent the brand promise by delivering a low-effort experience and driving a complete resolution of the customer’s needs. The CSR will support customers, partners, and employees through a variety of channels, such as phone, email, and chat. Complex and out-of-scope work will be passed quickly to the next level of support.

Responsibilities :

• Handling and driving the resolution of the inbound requests coming through different channels (phone, chat, email, and web) and on different platforms.
• Analyzing the problem and providing resolution by investigating potential solutions using troubleshooting skills and all available resources. When needed, handing over the case to different internal teams.
• Training, educating, and guiding the customer on all supported applications as per the customer’s requirements.
• Preparing the needed documentation.
• Collaborating with internal and external stakeholders and organizations.
• Delivering any other tasks assigned by the direct TL or manager.

Requirements

• Fluency in written and spoken English and Portuguese.
• Computer savvy and confident in their ability to make full use of the Internet.
• Strong listening skills to ensure a detailed understanding of the support request and remaining calm in stressful situations.
• Strategic thinking, being decisive, identifying the root cause, and looking beyond the initial symptoms.
• Focused on the outcome, ensuring a satisfactory resolution for the customer.
• Understands customer and business needs and learns quickly and eagerly.
• Is self-assured, self-motivated, and inspires others to succeed.
• They are proactive and open to sharing information, and they are always looking for what is best for the customer.
• Outstanding problem-solving abilities.
• Empathy and related soft skills for establishing customer rapport.

Benefits

• Job Security: Benefit from an indefinite contract.
• Comprehensive Benefits: Enjoy a robust benefits package including private insurance.
• Career Growth: Access equal opportunities for career advancement.
• Continuous Learning & Training: Gain access to a wide range of Cisco courses and training materials, alongside soft and hard skills development led by Estarta experts.
• On-boarding Phase: The first month includes full-time training, Monday to Friday, 09:00-17:00 (on-site).
• Employment Status: Full-time.
• Working Hours & Location: Remote position supporting the US region, with working hours from 15:00 to 23:00, Monday through Sunday, with two days off per week.
• Range of Salary: 1,100 - 1,200 gross per month.