Remote Policyholder Services Advocate - Bilingual

Anchor General Insurance Agency, Inc.; San Diego (CA); Remote; USD 28,000 - 32,000; Full time

Job summary

Anchor General Insurance Agency, Inc. is seeking a POLICYHOLDER SERVICES REPRESENTATIVE I to support customers via phone, provide information, and resolve inquiries.

You will manage high call volumes, process policy changes, and handle payments for renewals or reinstatements from a remote, frontline role. The ideal candidate will have call center experience, strong customer service skills, and bilingual English/Spanish abilities.

Qualifications

• Experience in service-related or call center environment.
• Excellent customer service skills and telephone etiquette.
• Able to handle high call volume and manage inquiries professionally.
• Bilingual English/Spanish is required or highly preferred.

Responsibilities

• Support customers by providing helpful information and solving issues.
• Handle large volumes of inbound/outbound calls with a courteous approach.
• Process requests and changes to policies and underwriting guidelines.
• Communicate policy changes and renewals by phone and accept payments as needed.
• Build and maintain relationships to ensure customer satisfaction.

Skills

Call center experience

Customer service

Bilingual English/Spanish

Attention to detail

Job description

Anchor General Insurance Agency, Inc. is seeking a POLICYHOLDER SERVICES REPRESENTATIVE I to support customers via phone, provide information, and resolve inquiries.

You will manage high call volumes, process policy changes, and handle payments for renewals or reinstatements from a remote, frontline role. The ideal candidate will have call center experience, strong customer service skills, and bilingual English/Spanish abilities.