Remote Insurance Policy Service Specialist I

AIS Insurance; United States; A distancia; USD 40.000 - 61.000; Jornada completa

Descripción de la vacante

is seeking a Policy Service Agent I to work remotely from home. The role focuses on delivering excellent customer service for Private Passenger Automobile, Homeowners and Commercial policies while handling inquiries, applications and policy updates across multiple states.

The position requires licensing in multiple states or eligibility to obtain it, strong communication, and proficiency in core Microsoft applications. A bilingual (Spanish) option is a plus.

Formación

• Excellent customer service and sales-oriented approach.
• In-depth knowledge of state underwriting guidelines and Mercury’s protocols.
• Broad understanding of company policies and procedures.

Responsabilidades

• Handle inbound and outbound calls to address customer inquiries and process applications quickly.
• Collaborate with underwriters to resolve questions or issues; provide policy verifications as needed.
• Maintain existing accounts across multiple states, including quoting and cross-selling insurance products.

Conocimientos

Customer service

State-specific underwriting guidelines

Microsoft Office

Communication skills

Policies knowledge

Educación

High School diploma

P&C license (active)

Herramientas

Microsoft Office

Descripción del empleo

is seeking a Policy Service Agent I to work remotely from home. The role focuses on delivering excellent customer service for Private Passenger Automobile, Homeowners and Commercial policies while handling inquiries, applications and policy updates across multiple states.

The position requires licensing in multiple states or eligibility to obtain it, strong communication, and proficiency in core Microsoft applications. A bilingual (Spanish) option is a plus.