POLICYHOLDER SERVICES REPRESENTATIVE I

Anchor General Insurance Agency, Inc.; San Diego (CA); Remote; USD 28,000 - 32,000; Full time

Job summary

Anchor General Insurance Agency, Inc. is seeking a POLICYHOLDER SERVICES REPRESENTATIVE I to support customers via phone, provide information, and resolve inquiries.

You will manage high call volumes, process policy changes, and handle payments for renewals or reinstatements from a remote, frontline role. The ideal candidate will have call center experience, strong customer service skills, and bilingual English/Spanish abilities.

Qualifications

• Experience in service-related or call center environment.
• Excellent customer service skills and telephone etiquette.
• Able to handle high call volume and manage inquiries professionally.
• Bilingual English/Spanish is required or highly preferred.

Responsibilities

• Support customers by providing helpful information and solving issues.
• Handle large volumes of inbound/outbound calls with a courteous approach.
• Process requests and changes to policies and underwriting guidelines.
• Communicate policy changes and renewals by phone and accept payments as needed.
• Build and maintain relationships to ensure customer satisfaction.

Skills

Call center experience

Customer service

Bilingual English/Spanish

Attention to detail

Job description

POLICYHOLDER SERVICES REPRESENTATIVE I# POLICYHOLDER SERVICES REPRESENTATIVE IHot JobFully Remote • San Diego, CA 92131Start Date 06/18/2025## OverviewSalary Range$20.00 - $23.00 HourlyPosition TypeFull TimeJob ShiftDayCategoryCustomer Service## DescriptionThis position is responsible to support customers by providing professional helpful information, answering questions and responding to complaints. As a front line of support between our company and its current and potential customers, accept ownership for accurately processing requests and solving customer issues, complaints and inquiries, while keeping customer satisfaction at the core of every decision. Manage large amounts of inbound and outbound calls. Build sustainable relationships and engage customers by taking the extra mile. Assist customers with changes to a policy, the acceptability within the program’s underwriting guidelines including any changes in the policies premium. Speaks with customers by phone and receive payments for renewing, reinstating or continuing policies.## Qualifications\\*Must have experience in a service related or call center environment.\\*Exercise sound financial judgment and discretion in handling insurance claims.\\*Able to handle high call volume.\\*Have professional telephone and people skills.\\*Computer skills in various applications and be well organized.\\*Must have attention to detail, work well in a team environment or individually and must have excellent customer service skills.\\*Bilingual English/Spanish.\\*Knowledge of the auto insurance terminology or procedures, a plus.