Plumbing Dispatch Specialist | In-Office, Brea

Service Champions Plumbing, Heating & AC; Brea (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Team-oriented culture

Job summary

Service Champions Plumbing, Heating & AC in Brea, CA is seeking a Dispatcher for the Plumbing department to coordinate service calls and serve as the central communication hub between customers, field technicians, and operations.

The ideal candidate has 2+ years in dispatch, strong verbal and written communication, and the ability to multitask in a fast-paced environment. Position is in-office with a 10:00am start on Tue–Sat.

Qualifications

• 2+ years of dispatching experience.
• Excellent verbal and written communication skills.
• HVAC or Plumbing Dispatch experience is preferred.
• Proficiency in basic computer applications and call center software.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Skills

Communication

Multitasking

Problem-solving

Customer-centric

Team coordination

Tools

ServiceTitan

Job description

Service Champions Plumbing, Heating & AC in Brea, CA is seeking a Dispatcher for the Plumbing department to coordinate service calls and serve as the central communication hub between customers, field technicians, and operations.

The ideal candidate has 2+ years in dispatch, strong verbal and written communication, and the ability to multitask in a fast-paced environment. Position is in-office with a 10:00am start on Tue–Sat.