Plumbing Dispatcher / Customer Service Representative

Works Plumbing; Pacifica (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation

On-the-job training

PTO

On-the-job training

Flexible schedules

No weekend shifts

Job summary

A plumbing service provider in Pacifica, CA is seeking full-time and part-time Plumbing Dispatchers/Customer Service Representatives. In this role, you will assist clients with plumbing inquiries, dispatch technicians, and manage scheduling. The position offers a competitive hourly wage, flexible schedules, and benefits including medical and dental insurance. Candidates must have excellent communication skills and a positive attitude. If this sounds like the right fit, apply today!

Qualifications

• Must be able to pass a background check and drug test.
• Able to create efficient schedules for technicians.
• Strong customer service skills are required.
• Ability to pass a background check and drug test.

Responsibilities

• Assist clients with plumbing needs and dispatch service calls.
• Schedule calls to maximize technicians' efficiency.
• Keep clients updated on service progress.
• Create efficient schedules and ensure smooth daily operations.

Skills

Excellent communication and phone skills

Positive attitude

Basic computer skills

Time management

Empathy

Job description

Works Plumbing in Pacifica, CA is looking to hire full‑time and part‑time Plumbing Dispatchers / Customer Service Representatives. Are you great on the phone? Do you enjoy providing superb customer service in a fast‑paced office environment? Are you a scheduling extraordinaire? Are you a team player looking for a solid team to join? If so, keep reading!

This Plumbing Customer Service Representative position pays a competitive hourly wage. We have flexible schedules available with no mandatory work on Saturdays and Sundays and no mandatory on‑call. For those who would like to work on Saturdays, we offer an optional shift. We also offer medical, dental, life insurance, paid vacation, paid time off (PTO), and on‑the‑job training. If this sounds like the perfect opportunity for you, apply today!

ABOUT WORKS PLUMBING

Since 2000, Works Plumbing has provided full‑service plumbing maintenance and repairs, as well as clogged drain cleaning, 24 hours a day. We also specialize in water heater repairs and installations. We understand the desire for affordable, efficient, and quality services. To save our clients' money, we constantly evaluate our operating costs. Reducing wasteful spending is how we're able to deliver pricing that won't break the bank & not sacrificing top‑quality services.

We rely on our hardworking employees to achieve client satisfaction. That is why we strive to hire and retain the best! We offer our loyal team competitive compensation, great benefits, and a supportive work environment that people want to be a part of.

A DAY IN THE LIFE OF A PLUMBING CUSTOMER SERVICE REPRESENTATIVE

As a Plumbing Customer Service Representative, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. Most of your day is spent in an office environment on the phone or computer. You receive incoming client calls assist them with their plumbing needs and dispatch service calls to field technicians.

With great attention to detail, you schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You keep clients updated and informed. You enjoy interacting with our clients and technicians and love keeping busy with a variety of tasks. You feel good about ensuring that our clients are satisfied, all parties are well‑informed, and everything runs smoothly.

QUALIFICATIONS

• Excellent communication and phone skills
• Happy and positive attitude
• Basic computer skills
• Ability to pass a background check and drug test

Can you manage your time effectively? Are you attentive to detail and have the ability to create efficient schedules for our technicians? Do you have fantastic customer service skills? Are you friendly and able to empathize with others? Do you enjoy talking on the phone and understand good phone etiquette? Are you motivated and career‑oriented? Would you like to work in a positive, fun office environment? If so, you may be perfect for this position!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this office position, please fill out our initial 3‑minute, mobile‑friendly application so that we can review your information or go to www.worksplumbing.com and fill up a form. We look forward to meeting you!

Location: 94044