Remote Player & Program Success Specialist (Part-Time)

FPS Lounge, Inc.; United States; Remote; USD 33,000 - 44,000; Part time

Benefits offered by this job

Fully remote

Equity for full-time hires: four-year,

Hardware and software budget

Free Pro membership and coaching

Job summary

FPS Lounge, Inc. is seeking a part-time, remote customer support and program coordinator to assist players, coaches, and school programs. You will respond quickly by email and Discord, onboard new school programs, and monitor engagement to prevent drop-off.

You will maintain weekly summaries for the founder, resolve scheduling issues, and ensure onboarding completes with initial sessions booked. This is a flexible, remote role with equity for full-time hires and a hardware/software budget.

Qualifications

• Experience in customer support, community or program coordination.
• Ability to write kind, concise replies.
• Comfortable working in Discord.

Responsibilities

• Answer players, coaches and school coordinators by email and Discord.
• Onboard new school programs: rosters, coordinator setup and first sessions.
• Check in with programs and members who go quiet, and flag accounts at risk.
• Resolve booking and scheduling issues within set guidelines, and elevate where needed.
• Summarize weekly requests to inform product improvements.

Skills

Customer support

Community coordination

Email support

Discord

Tools

Help desk tools

CRM tools

Job description

FPS Lounge, Inc. is seeking a part-time, remote customer support and program coordinator to assist players, coaches, and school programs. You will respond quickly by email and Discord, onboard new school programs, and monitor engagement to prevent drop-off.

You will maintain weekly summaries for the founder, resolve scheduling issues, and ensure onboarding completes with initial sessions booked. This is a flexible, remote role with equity for full-time hires and a hardware/software budget.