Player and Program Success Coordinator

FPS Lounge; United States; Remote; USD 33,000 - 44,000; Part time

Benefits offered by this job

Fully remote

Equity for full-time hires: four-year,

Hardware and software budget

Free Pro membership and coaching

Job summary

FPS Lounge, Inc. is seeking a part-time, remote customer support and program coordinator to assist players, coaches, and school programs. You will respond quickly by email and Discord, onboard new school programs, and monitor engagement to prevent drop-off.

You will maintain weekly summaries for the founder, resolve scheduling issues, and ensure onboarding completes with initial sessions booked. This is a flexible, remote role with equity for full-time hires and a hardware/software budget.

Qualifications

• Experience in customer support, community or program coordination.
• Ability to write kind, concise replies.
• Comfortable working in Discord.

Responsibilities

• Answer players, coaches and school coordinators by email and Discord.
• Onboard new school programs: rosters, coordinator setup and first sessions.
• Check in with programs and members who go quiet, and flag accounts at risk.
• Resolve booking and scheduling issues within set guidelines, and elevate where needed.
• Summarize weekly requests to inform product improvements.

Skills

Customer support

Community coordination

Email support

Discord

Tools

Help desk tools

CRM tools

Job description

Help players, coaches and school programs get what they signed up for: quick answers, smooth onboarding and steady follow-up.

Reports to

Derek Taing, Founder & CEO

Engagement

Part-time, hourly. 15–25 hours a week to start, when needed.

Why this role exists

Players, coaches and school coordinators all need a person who answers quickly and follows through. This role handles support and program check-ins so nobody waits on the founder.

What you'll do

• Answer players, coaches and school coordinators by email and Discord.
• Onboard new school programs: rosters, coordinator setup and first sessions.
• Check in with programs and members who go quiet, and flag accounts at risk.
• Resolve booking and scheduling issues within set guidelines, and elevate the rest with a recommendation.
• Summarize what people ask for each week so the product can improve.

Essential

• You have done customer support, community or program coordination and can describe how you handled a hard case.
• You write kind, short, accurate replies.
• You are comfortable working in Discord.

Helpful experience

• Schools, esports programs or youth programs.
• Help desk or CRM tools.
• Moderating a gaming community.

What good looks like

• Messages get a reply within one working day.
• New programs finish onboarding with their first sessions booked.
• Quiet accounts hear from us before they cancel.
• A weekly summary of requests reaches the founder.

Compensation

$24–$32/hour Where you land in the range depends on experience. Final terms are confirmed in writing. Benefits: Fully remote, with hours set around the people you serve. Equity for full-time hires: four-year vest, one-year cliff. Hardware and software budget for the work. Free Pro membership and coaching on the platform.

How we hire

• Intro call: 30 minutes with Derek about your work and the role.
• Work sample: A short, paid task drawn from the real work.
• Deeper conversation: How you would approach the outcomes for the role.
• Written terms: Final role, pay and start date confirmed in writing.

About FPS Lounge

FPS Lounge helps competitive gamers improve through expert coaching, educational content, and programs for players and institutions. We’re building toward a connected platform for player development, expert talent, and competition across games. We are a small, remote team. You work directly with the founder, take responsibility for defined outcomes, and use evidence to improve the product and the customer experience.