Remote Platform Engineer — Post-Sales SME

Avaya Inc.; United States; A distancia; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Avaya is seeking an experienced post-sales support engineer to provide expert assistance for software and hardware systems, acting as the SME in escalations. You will proactively monitor customer networks and collaborate across teams to implement solutions.

Ideal candidates have 5–6 years of relevant experience with a bachelor’s degree (or 4 years with a master’s) and are comfortable operating in a US remote environment as part of the Services Engineering group.

Formación

• 5–6 years of experience with a bachelor’s degree or 4 years with a master’s.
• Expert post-sales support of software and/or hardware systems and applications.
• Ability to review customer networks proactively across multiple platforms using various protocols.

Responsabilidades

• Provide expert post-sales support for software and/or hardware systems.
• Act as SME in complex escalations and coordinate with management and teams.
• Proactively reviews customer networks to identify issues across multiple platforms.
• Mentor junior engineers and assist with project management when needed.

Educación

Bachelor degree or equivalent

Master degree or equivalent

Descripción del empleo

Avaya is seeking an experienced post-sales support engineer to provide expert assistance for software and hardware systems, acting as the SME in escalations. You will proactively monitor customer networks and collaborate across teams to implement solutions.

Ideal candidates have 5–6 years of relevant experience with a bachelor’s degree (or 4 years with a master’s) and are comfortable operating in a US remote environment as part of the Services Engineering group.