Senior Technical Account Engineer — Enterprise Communications

Avaya Corporation; Virginia (MN); On-site; USD 117,000 - 158,000; Full time

Job summary

Avaya seeks a Senior Technical Account Engineer to serve as the senior technical leader for a critical BAE Systems AP2 environment in Northern Virginia. You will act as the customer’s trusted technical advisor, owning complex issues and guiding Avaya resources to resolution.

You will mentor two engineers, translate customer requirements into actionable plans, and drive technical governance across the account while maintaining strong executive communication.

Qualifications

• 8+ years of experience in systems engineering, communications engineering, network engineering, technical support, software engineering, or related technical discipline.
• Strong SIP knowledge and troubleshooting experience.
• Demonstrated ability to analyze and troubleshoot call flows.
• Experience with enterprise network infrastructure and integrated third‑party applications/CPE.
• Working knowledge of Cisco, Linux, Active Directory/LDAP, DNS, DHCP, routers, and ServiceNow.
• Experience supporting complex enterprise communications or IT environments.
• Experience leading complex technical customer engagements and escalations.
• Demonstrated ability to troubleshoot problems spanning multiple technologies and infrastructure layers.
• Experience providing technical leadership or mentorship to other engineers.
• Strong customer‑facing communication and relationship‑building skills.
• Ability to communicate effectively with both highly technical audiences and senior customer stakeholders.
• Ability to operate calmly and effectively during high‑pressure, customer‑impacting incidents.
• Active TS/SCI clearance.
• Active Full‑Scope Polygraph — required prior to hire.
• U.S. work authorization required; no visa sponsorship available.
• Ability to work in the Northern Virginia / Dulles, VA area.

Responsibilities

• Own high‑priority and complex technical escalations from initial assessment through resolution.
• Coordinate Engineering, Product, Support, and other Avaya resources as required.
• Drive root‑cause analysis and corrective action.
• Maintain clear and proactive communication with customer stakeholders throughout an escalation.
• Identify recurring issues and proactively address technical risks before they become major customer‑impacting events.
• Provide technical leadership and mentorship to other engineers.
• Establish technical standards, best practices, and operating procedures.
• Help strengthen the team's technical capabilities and ensure appropriate coverage for the customer environment.

Skills

SIP

Call flows

Customer engagement

Leadership

Mentorship

Communication

Education

Bachelor's degree in Computer Science or Electrical Engineering

Tools

Cisco

Linux

Active Directory/LDAP

DNS/DHCP

ServiceNow

CPE

Job description

Avaya seeks a Senior Technical Account Engineer to serve as the senior technical leader for a critical BAE Systems AP2 environment in Northern Virginia. You will act as the customer’s trusted technical advisor, owning complex issues and guiding Avaya resources to resolution.

You will mentor two engineers, translate customer requirements into actionable plans, and drive technical governance across the account while maintaining strong executive communication.