Senior Technical Account Engineer: Enterprise & Gov

Avaya; Virginia; Presencial; USD 117.000 - 158.000; Jornada completa

Descripción de la vacante

Avaya in the United States seeks a Senior Technical Account Engineer to act as the technical owner for a critical BAE AP2 environment in Northern Virginia. You will serve as the trusted advisor, leading complex issues, guiding engineers, and partnering with customer stakeholders to drive resolution.

The role requires 8+ years in relevant engineering disciplines, hands-on Avaya Aura experience, strong SIP and call-flow skills, and the ability to manage high-impact incidents with calm leadership.

Formación

• 8+ years of experience in systems engineering, communications engineering, network engineering, or related technical discipline.
• Hands-on experience supporting Avaya Aura environments.
• Strong SIP knowledge and troubleshooting experience.
• Demonstrated ability to analyze and troubleshoot call flows.
• Experience with enterprise network infrastructure and integrated third‑party applications/CPE.
• Working knowledge of Cisco, Linux, Active Directory/LDAP, DNS, DHCP, routers, and ServiceNow.

Responsabilidades

• Serve as the primary technical SME and customer-facing engineering leader for the BAE AP2 account.
• Develop trusted relationships with customer engineering, IT, infrastructure, and operational stakeholders.
• Understand the customer's technical environment, dependencies, priorities, and risks.
• Act as the senior technical point of contact for complex issues and customer concerns.
• Translate customer requirements and technical challenges into actionable plans for Avaya teams.
• Participate in technical governance and customer meetings, providing status, risk assessments, recommendations, and technical direction.

Conocimientos

SIP signaling

Call flows

Customer-facing communication

Technical leadership

Incident management

System engineering

Mentoring engineers

Security clearance TS/SCI

Educación

Bachelor's degree in Computer Science or Electrical Engineering

Herramientas

Avaya Aura

Cisco

Linux

Active Directory/LDAP

DNS/DHCP

ServiceNow

CPE

G650

Descripción del empleo

Avaya in the United States seeks a Senior Technical Account Engineer to act as the technical owner for a critical BAE AP2 environment in Northern Virginia. You will serve as the trusted advisor, leading complex issues, guiding engineers, and partnering with customer stakeholders to drive resolution.

The role requires 8+ years in relevant engineering disciplines, hands-on Avaya Aura experience, strong SIP and call-flow skills, and the ability to manage high-impact incidents with calm leadership.