Platform Engineer

Avaya; United States; Remote; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Avaya is seeking an experienced post-sales support engineer to provide expert assistance for software and hardware systems, acting as the SME in escalations. You will proactively monitor customer networks and collaborate across teams to implement solutions.

Ideal candidates have 5–6 years of relevant experience with a bachelor’s degree (or 4 years with a master’s) and are comfortable operating in a US remote environment as part of the Services Engineering group.

Qualifikationen

• 5–6 years of experience with a bachelor’s degree or 4 years with a master’s.
• Expert post-sales support of software and/or hardware systems and applications.
• Ability to review customer networks proactively across multiple platforms using various protocols.

Aufgaben

• Provide expert post-sales support for software and/or hardware systems.
• Act as SME in complex escalations and coordinate with management and teams.
• Proactively reviews customer networks to identify issues across multiple platforms.
• Mentor junior engineers and assist with project management when needed.

Ausbildung

Bachelor degree or equivalent

Master degree or equivalent

Jobbeschreibung

Select how often (in days) to receive an alert:

Location: Virtual, US

Requisition ID: 37740

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you’ll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00255944

Job Family: Services

Job Function: Services Engineering

Short Description

An individual contributor who provides expert post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Acts as the SME for complex issues and is the internal representative in critical escalations. Proactively reviews customer networks and determines where there may be issues by using multiple combined SW / HW components or cross multiple platforms using multiple protocols. Works with management and teams to implement. Displays expertise in industry protocols , solutions and customer situational management. Independently works on problems of diverse scope. May include lab management , mentoring lower level engineers, project management.

Experience

5 - 6 years of experience and a Bachelor degree or equivalent, or 4 years of experience and a Master degree or equivalent

Footer

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.