Senior Platform Engineer - Remote, Post-Sales SME

Avaya Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Avaya Inc. is seeking an experienced individual contributor to deliver expert post-sales support for software and hardware systems, serving as the SME in complex escalations. The role involves proactive network reviews across multiple components and protocols to prevent issues.

The position requires mentoring of junior engineers, collaboration with management and cross-functional teams, and independent problem solving in diverse scopes, including potential lab work and project involvement.

Qualifications

• 5–6 years of experience with a Bachelor's degree, or 4 years with a Master’s degree.

Responsibilities

• Provide expert post-sales support for software and/or hardware systems using remote diagnostics.
• Act as the SME for complex issues and lead critical escalations.
• Proactively review customer networks to identify issues across multiple SW/HW components and protocols.
• Mentor junior engineers and collaborate with project teams.

Skills

Post-sales support

Technical SME

Remote diagnostics

Escalations

Mentoring

Education

Bachelor's degree or equivalent

Master's degree optional

Tools

Lab management

Diagnostics tools

Job description

Avaya Inc. is seeking an experienced individual contributor to deliver expert post-sales support for software and hardware systems, serving as the SME in complex escalations. The role involves proactive network reviews across multiple components and protocols to prevent issues.

The position requires mentoring of junior engineers, collaboration with management and cross-functional teams, and independent problem solving in diverse scopes, including potential lab work and project involvement.