Remote Phone Support Specialist

Talentoma; Michigan; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work

Full-time position

Career development opportunities

Job summary

Talentoma is hiring a Remote Phone Support Specialist to assist customers by handling telephone-based questions and providing routine guidance. This entry-level, full-time remote position emphasizes clear communication, active listening, and reliable documentation of interactions.

Ideal candidates are strong communicators with good problem-solving skills, comfortable working remotely, and eager to develop customer service abilities in a fully remote environment.

Qualifications

• Excellent listening and customer-service abilities.
• Strong attention to detail.
• Able to document information accurately.
• Comfortable communicating by telephone for extended periods.
• Basic computer and digital-tool proficiency.

Responsibilities

• Respond to incoming phone support requests.
• Listen carefully to identify customer questions and needs.
• Provide routine assistance using approved resources.
• Explain standard processes and service information clearly.
• Document phone interactions and relevant support details.
• Follow established telephone support procedures.
• Coordinate follow-up on open support requests.
• Escalate complex issues to the appropriate team.
• Deliver consistent and professional telephone assistance.

Skills

Listening

Customer service

Attention to detail

Documenting information

Telephone communication

Remote work

Tools

Digital tools

Job description

The Remote Phone Support Specialist assists customers and users by handling telephone-based questions, providing routine guidance, documenting interactions, and coordinating follow-up when needed. This entry-level, full-time remote opportunity is suited to a clear communicator with strong listening and problem-solving skills.

• Respond to incoming phone support requests.
• Listen carefully to identify customer questions and needs.
• Provide routine assistance using approved resources.
• Explain standard processes and service information clearly.
• Document phone interactions and relevant support details.
• Follow established telephone support procedures.
• Coordinate follow-up on open support requests.
• Escalate complex issues to the appropriate team.
• Deliver consistent and professional telephone assistance.
• Entry-level candidates are encouraged to apply.
• Excellent listening and customer-service abilities.
• Comfortable communicating by telephone for extended periods.
• Basic computer and digital-tool proficiency.
• Able to document information accurately.
• Patient and professional when handling questions.
• Strong attention to detail.
• Reliable and comfortable working remotely.
• Fully remote work-from-home position.
• Full-time professional schedule.
• Opportunity to develop customer communication skills.
• Digital tools provided for assigned support activities.