Remote Customer Call Associate

Talentoma; Town of Texas (WI); On-site; USD 36,000 - 46,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Customer Call Associate for a fully remote, full-time role. You will assist customers via approved channels, provide accurate information, and document interactions to ensure quality support.

Ideal candidates possess strong written and verbal communication skills, a customer-focused mindset, and the ability to learn new software quickly while working remotely.

Qualifications

• Entry-level candidates welcome
• Excellent written and verbal communication
• Customer-focused and solution-oriented
• Comfortable learning new software and procedures

Responsibilities

• Respond to customer questions through approved support channels.
• Provide accurate information using available resources.
• Assist with routine customer service requests.
• Document customer interactions and support outcomes.
• Track open requests and required follow-up.
• Coordinate customer information with appropriate teams.
• Escalate issues requiring additional assistance.
• Provide timely and professional customer assistance.

Skills

Strong communication

Customer service

Remote work

Attention to detail

Written & verbal

Multitasking

Learning agility

Problem solving

Job description

The Remote Customer Call Associate assists customers with questions, service requests, account-related concerns, and follow-up needs through professional communication channels. This entry‑level, full‑time, fully remote opportunity is suited to a dependable professional with strong communication skills and a customer-focused approach.

• Respond to customer questions through approved support channels.
• Provide accurate information using available resources.
• Assist with routine customer service requests.
• Document customer interactions and support outcomes.
• Track open requests and required follow-up.
• Coordinate customer information with appropriate teams.
• Escalate issues requiring additional assistance.
• Provide timely and professional customer assistance.
• Entry‑level candidates are encouraged to apply.
• Strong written and verbal communication skills.
• Customer‑focused and solution‑oriented approach.
• Good listening and interpersonal abilities.
• Strong organization and attention to detail.
• Comfortable using computers and online support systems.
• Able to manage multiple routine requests.
• Comfortable learning new software and procedures.
• Reliable and professional while working remotely.
• Fully remote work‑from‑home position.
• Full‑time professional schedule.
• Collaborative virtual service environment.
• Opportunity to develop customer‑service and communication skills.
• Digital tools provided for assigned work.