Remote Phone Support Agent

Talentoma; Indiana (PA); On-site; USD 36,000 - 42,000; Full time

Job summary

Talentoma is hiring a Remote Phone Support Agent to assist customers with routine questions. This entry-level, full-time role is fully remote in the United States, with structured onboarding and training.

You will answer calls, document interactions, and follow established support procedures, while delivering a calm and professional customer experience. The ideal candidate communicates clearly, listens actively, and can work independently; training is provided.

Qualifications

• Entry-level position with on-the-job training.
• Strong listening and communication required.
• Ability to document interactions accurately.
• Comfortable handling routine questions.
• Must be able to work independently in a remote setting.

Responsibilities

• Answer inbound customer calls through approved systems.
• Identify customer questions and support needs.
• Provide accurate routine information using available resources.
• Document customer interactions and call outcomes.
• Direct specialized issues to appropriate resources.
• Track follow-up requirements when necessary.
• Maintain a calm and professional telephone presence.
• Support a positive customer experience on every call.

Skills

Active listening

Clear communication

Detail oriented

Basic computer skills

Patient

Independent worker

Remote work

Job description

The Remote Phone Support Agent is an entry-level, full-time remote role helping customers resolve routine questions and service needs by telephone. This position is suited for a dependable communicator who can provide clear information, document interactions, and follow established support procedures.

• Answer inbound customer calls through approved systems.
• Identify customer questions and support needs.
• Provide accurate routine information using available resources.
• Assist customers with standard service requests.
• Document customer interactions and call outcomes.
• Maintain accurate records in designated systems.
• Direct specialized issues to appropriate resources.
• Track follow-up requirements when necessary.
• Maintain a calm and professional telephone presence.
• Support a positive customer experience on every call.
• Entry-level applicants are welcome.
• Strong active listening abilities.
• Comfortable speaking with customers by phone.
• Patient and professional approach.
• Basic computer proficiency.
• Strong attention to detail.
• Reliable organization and follow-through.
• Comfortable working independently in a remote setting.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote opportunity.
• Structured onboarding and training.
• Clearly defined customer-support workflow.