Remote Customer Experience Specialist

Talentoma; Mississippi; On-site; USD 32,000 - 42,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Customer Experience Specialist to handle routine inquiries, document interactions, and support a positive customer experience from a home office. The role emphasizes active listening, accurate information delivery, and independent work in a remote environment.

You will respond to questions, update records, and escalate complex requests as needed, while maintaining professional communication and a customer-focused attitude throughout all interactions.

Qualifications

• Entry-level candidates encouraged to apply.
• Strong verbal and written communication skills.
• Excellent listening and interpersonal abilities.
• Professional and customer-focused attitude.

Responsibilities

• Respond to customer questions and service inquiries.
• Understand customer needs through active listening.
• Provide accurate information using approved resources.
• Assist with routine customer requests.
• Document conversations, requests, and outcomes.
• Update customer records in designated systems.
• Monitor assigned follow-up requirements.
• Direct complex requests to appropriate team members.
• Maintain professional communication throughout customer interactions.
• Help maintain a reliable and positive customer experience.
• Entry-level candidates are encouraged to apply.

Skills

Verbal communication

Written communication

Active listening

Interpersonal skills

Customer focus

Remote work

Attention to detail

Time management

Tech savviness

Documentation

Education

High school diploma or equivalent

Tools

CRM software

Job description

The Remote Customer Experience Specialist is an entry-level, full-time remote role focused on delivering helpful, responsive, and professional customer interactions. This position supports routine inquiries, service needs, follow-up, and accurate documentation across the customer experience.

• Respond to customer questions and service inquiries.
• Understand customer needs through active listening.
• Provide accurate information using approved resources.
• Assist with routine customer requests.
• Document conversations, requests, and outcomes.
• Update customer records in designated systems.
• Monitor assigned follow-up requirements.
• Direct complex requests to appropriate team members.
• Maintain professional communication throughout customer interactions.
• Help maintain a reliable and positive customer experience.
• Entry-level candidates are encouraged to apply.
• Strong verbal and written communication.
• Excellent listening and interpersonal skills.
• Professional and customer-focused attitude.
• Comfortable using computers and online communication tools.
• Basic internet and software proficiency.
• Ability to learn new systems and procedures.
• Strong attention to detail.
• Dependable organization and follow-through.
• Comfortable working independently in a remote environment.