Remote Call Center Support Specialist

Talentoma; Washington; On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Talentoma is seeking a Remote Call Center Support Specialist for an entry-level, full-time, work-from-home role. You will handle inbound calls and assist customers with routine questions with a professional and courteous approach.

The position emphasizes accurate documentation, use of approved resources, and adherence to call-handling procedures while developing customer-service skills from home.

Qualifications

• Entry-level candidates are encouraged to apply.
• Excellent listening and communication skills are required.
• Ability to document information accurately.
• Comfortable using computers and support systems.
• Strong organizational skills and ability to multitask.
• Reliable and able to work from home independently.

Responsibilities

• Handle incoming customer support calls professionally.
• Assist with routine questions and service requests.
• Listen carefully and identify customer needs.
• Provide accurate information using approved resources.
• Document customer interactions and call outcomes.
• Follow established call-handling procedures.
• Coordinate follow-up on unresolved requests.
• Escalate complex matters to the appropriate support team.
• Maintain accurate customer and call records.
• Deliver consistent service throughout each interaction.

Skills

Active listening

Customer service

Clear telephone communication

Professionalism

Independence remote work

Multitasking

Call center software

CRM system

Tools

Call center software

CRM system

Job description

The Remote Call Center Support Specialist assists customers through telephone-based support, answers routine questions, documents interactions, and coordinates follow-up when necessary. This entry-level, full-time work-from-home opportunity is ideal for a professional communicator who can manage customer conversations accurately and courteously.

• Handle incoming customer support calls professionally.
• Assist with routine questions and service requests.
• Listen carefully and identify customer needs.
• Provide accurate information using approved resources.
• Document customer interactions and call outcomes.
• Follow established call-handling procedures.
• Coordinate follow-up on unresolved requests.
• Escalate complex matters to the appropriate support team.
• Maintain accurate customer and call records.
• Deliver consistent service throughout each interaction.
• Entry-level candidates are encouraged to apply.
• Clear and professional telephone communication.
• Strong listening and customer-service skills.
• Comfortable working with computers and support systems.
• Able to document information accurately.
• Patient and professional approach to customer concerns.
• Good organizational and multitasking skills.
• Comfortable learning call-center procedures.
• Reliable and able to work independently from home.
• Fully remote work-from-home position.
• Full-time professional schedule.
• Opportunity to develop customer-service and communication skills.
• Digital tools provided for assigned responsibilities.