Remote Phone Support Specialist

Talentoma; Maryland; On-site; USD 30,000 - 42,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Phone Support Specialist to join our fully remote, full-time team in the United States. You will handle routine customer inquiries by phone, document interactions, and route requests to the appropriate teams.

The role emphasizes active listening, accuracy, and professional communication while maintaining customer records and providing a courteous experience. We offer structured onboarding, training, and the chance to grow with a supportive,

Qualifications

• Entry-level candidates encouraged to apply.
• Excellent active listening skills.
• Strong attention to detail and accuracy.
• Professional, patient, and courteous communication on calls.

Responsibilities

• Respond to customer inquiries through phone-support systems.
• Listen carefully to understand customer concerns.
• Assist with routine customer requests.
• Document telephone interactions accurately.
• Update customer records after completed calls.
• Route complex or specialized requests appropriately.
• Track pending customer requests and follow-up.
• Maintain professional communication throughout each call.

Skills

Active listening

Phone communication

Attention to detail

Organizational skills

Professional demeanor

Independent work

Tools

Phone-support systems

Job description

The Remote Phone Support Specialist is an entry-level, full-time work-from-home position focused on providing helpful customer assistance by telephone. Responsibilities include answering routine questions, documenting interactions, providing approved information, and ensuring customer requests are routed appropriately.

• Respond to customer inquiries through phone-support systems.
• Listen carefully to understand customer concerns.
• Assist with routine customer requests.
• Document telephone interactions accurately.
• Update customer records after completed calls.
• Route complex or specialized requests appropriately.
• Track pending customer requests and follow-up.
• Maintain professional communication throughout each call.
• Support reliable and consistent customer service.
• Entry-level candidates are encouraged to apply.
• Excellent active listening skills.
• Comfortable assisting customers by telephone.
• Professional, patient, and courteous manner.
• Basic computer and internet skills.
• Comfortable learning phone-support platforms.
• Strong attention to detail.
• Good organizational abilities.
• Comfortable working independently from home.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work environment.
• Structured onboarding and training.
• Clearly defined customer-service procedures.