Remote Phone Representative

Talentoma; Minnesota; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Remote work flexibility

Structured onboarding and training

Full-time position

Job summary

Talentoma is seeking an entry-level customer support specialist for a fully remote, U.S.-based position. You will handle customer calls, identify needs, and provide standard information through approved systems. The role involves documenting interactions, updating records, and routing more complex requests as needed.

A friendly demeanor and strong communication are essential. Structured onboarding and training are provided, with a clear phone-support workflow and a full-time schedule.

Qualifications

• Clear and professional verbal communication.
• Strong listening and interpersonal skills.
• Customer-focused and patient approach.
• Basic computer proficiency.

Responsibilities

• Answer customer calls through approved communication systems.
• Listen carefully and identify customer needs.
• Provide accurate routine information.
• Assist customers with standard questions and requests.
• Document calls and interaction outcomes.
• Update customer information in designated systems.
• Follow established telephone-support procedures.
• Route specialized requests to the appropriate resource.
• Track follow-up items and unresolved requests.
• Maintain a professional and friendly telephone manner.

Job description

• Answer customer calls through approved communication systems.
• Listen carefully and identify customer needs.
• Provide accurate routine information.
• Assist customers with standard questions and requests.
• Document calls and interaction outcomes.
• Update customer information in designated systems.
• Follow established telephone-support procedures.
• Route specialized requests to the appropriate resource.
• Track follow-up items and unresolved requests.
• Maintain a professional and friendly telephone manner.
• Entry-level applicants are encouraged to apply.
• Clear and professional verbal communication.
• Strong listening and interpersonal skills.
• Comfortable speaking with customers by telephone.
• Customer-focused and patient approach.
• Basic computer proficiency.
• Willingness to learn customer-support systems.
• Strong attention to detail.
• Dependable follow-through.
• Comfortable working independently in a remote environment.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work opportunity.
• Structured onboarding and training.
• Clearly defined phone-support workflow.