Remote Contact Center Associate

Talentoma; North Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work

Onboarding & training

Full-time position

Job summary

Talentoma is hiring an entry-level Remote Contact Center Associate. This full-time, work-from-home role supports customers via phone and digital channels, handling routine questions and service requests.

You will document interactions, follow standardized workflows, and learn contact-center software in a structured onboarding program. The ideal candidate communicates clearly, is dependable, and can work independently in a remote environment while maintaining attention to detail.

Qualifications

• Strong verbal and written communication.
• Basic computer and internet skills.
• Willingness to learn contact-center software.
• Structured onboarding and training will be provided.
• Entry-level candidates are encouraged to apply.

Responsibilities

• Respond to customer contacts through approved channels.
• Listen to customer questions and requests carefully.
• Provide routine information using established resources.
• Document contact details and outcomes accurately.
• Update customer information in approved systems.
• Follow established contact-center workflows.
• Assist with routine customer-service requests.
• Monitor assigned follow-up activities.
• Communicate professionally with customers.

Skills

Strong verbal and written comms

Basic computer skills

Strong listening skills

Independent remote work

Job description

The Remote Contact Center Associate is an entry-level, full-time remote opportunity supporting customer contacts, routine questions, service requests, and interaction documentation. This position is designed for someone who communicates clearly, learns systems quickly, and can provide reliable support in a structured virtual environment.

• Respond to customer contacts through approved channels.
• Listen carefully to customer questions and requests.
• Provide routine information using established resources.
• Document contact details and outcomes accurately.
• Update customer information in approved systems.
• Follow established contact-center workflows.
• Assist with routine customer-service requests.
• Monitor assigned follow-up activities.
• Communicate professionally and respectfully with customers.
• Entry-level candidates are encouraged to apply.
• Strong verbal and written communication.
• Good listening and interpersonal skills.
• Comfortable working with customers through phone and digital channels.
• Basic computer and internet skills.
• Willingness to learn contact-center software.
• Strong attention to detail.
• Ability to follow established processes.
• Dependable and organized work style.
• Comfortable working independently in a remote environment.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work opportunity.
• Structured onboarding and training.
• Clearly defined contact-center procedures.