Remote Customer Service Agent

Talentoma; Washington; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Structured onboarding and training

Remote work environment

Job summary

Talentoma is seeking an entry-level, full-time customer service professional for a fully remote role based in the United States. You will respond to customer questions, listen to needs, provide routine information, and document interactions using approved resources.

The role emphasizes professionalism, clear communication, and independence, with structured onboarding and remote-friendly training. The position supports a U.S.-based remote work environment, offering a comprehensive onboarding

Qualifications

• Strong verbal and written communication.
• Good active listening and interpersonal skills.
• Professional and customer-focused approach.
• Comfortable communicating by phone and computer.
• Basic computer and internet proficiency.
• Comfortable learning customer-service platforms.
• Strong attention to detail.
• Good organization and follow-through.
• Entry-level applicants are welcome.
• Fully remote work-from-home position.
• U.S.-based remote work environment.
• Structured onboarding and training.
• Digital customer-service and communication tools.
• Clearly defined customer-support procedures.

Responsibilities

• Respond to customer questions through approved communication channels.
• Listen carefully to understand customer needs and concerns.
• Provide accurate routine information using authorized resources.
• Assist with standard customer-service requests.
• Document customer interactions and outcomes accurately.
• Update customer records in designated systems.
• Route complex requests to appropriate resources.
• Monitor assigned follow-up requirements.
• Maintain professional and respectful communication.
• Help deliver a consistent and positive customer experience.

Skills

Verbal communication

Written communication

Active listening

Interpersonal skills

Attention to detail

Organization

Remote work

Job description

• Respond to customer questions through approved communication channels.
• Listen carefully to understand customer needs and concerns.
• Provide accurate routine information using authorized resources.
• Assist with standard customer-service requests.
• Document customer interactions and outcomes accurately.
• Update customer records in designated systems.
• Route complex requests to appropriate resources.
• Monitor assigned follow-up requirements.
• Maintain professional and respectful communication.
• Help deliver a consistent and positive customer experience.
• Entry-level applicants are welcome.
• Strong verbal and written communication.
• Good active listening and interpersonal skills.
• Professional and customer-focused approach.
• Comfortable communicating by phone and computer.
• Basic computer and internet proficiency.
• Comfortable learning customer-service platforms.
• Strong attention to detail.
• Good organization and follow-through.
• Comfortable working independently from home.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work environment.
• Structured onboarding and training.
• Digital customer-service and communication tools.
• Clearly defined customer-support procedures.