Remote Call Support Agent

Talentoma; New Jersey; On-site; USD 36,000 - 48,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Call Support Agent to join our full-time team. This work-from-home role handles phone-based customer support, documents calls, and directs customers to approved resources.

You will listen carefully, provide accurate information, and maintain a professional demeanor while working independently in a remote environment. Training and onboarding are provided, with a clear call-support workflow and a pathway to growth.

Qualifications

• Entry-level candidates encouraged to apply.
• Ability to listen carefully to understand customer questions.
• Document calls and outcomes accurately.
• Proficiency with basic computer tasks.
• Comfortable speaking with customers by phone.
• Ability to work remotely with minimal supervision.

Responsibilities

• Answer and respond to customer support calls.
• Listen carefully to understand customer questions.
• Provide accurate information using approved resources.
• Document call details and outcomes in designated systems.
• Update customer records following interactions.
• Route complex requests to appropriate team members.
• Track unresolved requests and follow-up.
• Maintain a professional and courteous tone.
• Support consistent customer-service standards across every call.

Skills

Active listening

Clear verbal communication

Phone support

Customer service mindset

Detail-oriented

Independent work

Basic computer skills

Call-support systems

Tools

Call-support systems

Job description

The Remote Call Support Agent is an entry-level, full-time work-from-home position assisting customers through phone-based support. This role focuses on answering routine questions, documenting calls, providing approved information, and directing customers to the appropriate resources when additional assistance is required.

• Answer and respond to customer support calls.
• Listen carefully to understand customer questions.
• Provide accurate information using approved resources.
• Assist with routine customer requests.
• Document call details and outcomes in designated systems.
• Update customer records following interactions.
• Follow established call-support procedures.
• Route complex requests to appropriate team members.
• Track unresolved requests and required follow-up.
• Maintain a professional and courteous tone.
• Support consistent customer-service standards across every call.
• Entry-level candidates are encouraged to apply.
• Clear and professional verbal communication.
• Strong listening and interpersonal skills.
• Comfortable speaking with customers by phone.
• Patient and service-oriented approach.
• Basic computer proficiency.
• Comfortable learning call-support systems.
• Strong attention to detail.
• Reliable follow-through.
• Comfortable working independently in a remote environment.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work opportunity.
• Structured onboarding and training.
• Clearly defined call-support workflow.