Remote Contact Center Agent

Talentoma; Kentucky; On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Structured onboarding

Job summary

Talentoma is seeking an entry-level, full-time Remote Contact Center Agent to support customers via phone and digital channels. This fully remote role offers a structured onboarding and training program and a chance to grow in a fast-paced customer service team.

You will respond to inquiries, document interactions, update records, and route complex requests to the right resources, all while maintaining professional communication and strong attention to detail from a home-based environment in the

Qualifications

• Strong verbal and written communication skills.
• Active listening and customer needs identification.
• Basic computer and internet proficiency.
• Ability to learn contact-center platforms remotely.

Responsibilities

• Respond to customer contacts through approved communication channels.
• Handle routine inbound questions and service requests.
• Record customer interactions in designated systems.
• Route specialized or complex requests appropriately.
• Maintain professional communication throughout interactions.
• Monitor assigned contact activity and follow-up.

Skills

Verbal communication

Written communication

Active listening

Attention to detail

Organization

Independent work

Remote work

Computer literacy

Tools

Contact-center platforms

Job description

The Remote Contact Center Agent is an entry-level, full-time remote position supporting customers through phone and digital communication channels. The role includes answering routine questions, documenting customer interactions, updating records, and directing more complex requests to the appropriate resources.

• Respond to customer contacts through approved communication channels.
• Handle routine inbound questions and service requests.
• Listen carefully to identify customer needs.
• Record customer interactions in designated systems.
• Update contact and customer information as needed.
• Follow established contact-center procedures.
• Route specialized or complex requests appropriately.
• Monitor assigned contact activity and required follow-up.
• Maintain professional communication throughout each interaction.
• Entry-level candidates are encouraged to apply.
• Strong verbal and written communication.
• Comfortable assisting customers by phone and digitally.
• Strong active listening skills.
• Patient and professional communication style.
• Basic computer and internet proficiency.
• Comfortable learning contact-center platforms.
• Good attention to detail.
• Reliable follow-through and organization.
• Comfortable working independently in a remote environment.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work opportunity.
• Structured onboarding and training.
• Clearly defined customer-support procedures.