Remote Customer Relations Representative

Talentoma; Nebraska; On-site; USD 34,000 - 40,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Customer Relations Representative to join our fully remote, full-time team. This role focuses on professional customer communication and relationship support, handling inquiries, follow-up, information requests, and routine service needs while keeping records accurate.

You will communicate with customers through approved channels, listen to understand questions, provide accurate information, document interactions, and escalate concerns when needed.

Qualifications

• Entry-level candidates encouraged to apply.
• Strong verbal and written communication skills.
• Excellent active listening abilities.
• Comfortable speaking with customers by phone.
• Proficient in basic computer and internet skills.
• Willingness to learn customer-management systems.
• Detail-oriented with good organization.
• Able to work independently in a fully remote environment.

Responsibilities

• Communicate with customers through approved channels.
• Listen to understand questions and concerns.
• Provide accurate routine information.
• Assist with standard customer requests.
• Document interactions and follow-up requirements.
• Maintain accurate customer information.
• Complete assigned customer follow-up.
• Coordinate information with team members.
• Escalate concerns per procedures.
• Maintain professional and respectful communication.
• Support positive customer relationships through dependable service.

Skills

Verbal communication

Written communication

Active listening

Phone communication

Attention to detail

Organization

Remote work

Independence

Tools

CRM software

Job description

The Remote Customer Relations Representative is an entry-level, full-time remote position focused on professional customer communication and relationship support. This role assists with inquiries, follow-up, information requests, and routine service needs while maintaining accurate records.

• Communicate with customers through approved channels.
• Listen carefully to understand customer questions and concerns.
• Provide accurate routine information.
• Assist with standard customer requests.
• Document customer interactions and follow-up requirements.
• Maintain accurate customer information.
• Complete assigned customer follow-up.
• Coordinate information with appropriate team members.
• Escalate concerns according to established procedures.
• Maintain professional and respectful communication.
• Support positive customer relationships through dependable service.
• Entry-level candidates are encouraged to apply.
• Strong verbal and written communication.
• Excellent active listening skills.
• Friendly and professional communication style.
• Comfortable speaking with customers by phone.
• Basic computer and internet skills.
• Comfortable learning customer-management systems.
• Strong attention to detail.
• Good organization and follow-through.
• Comfortable working independently in a remote environment.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work environment.
• Structured onboarding and training.
• Organized customer-relations workflow.