Remote Phoenix-Based Customer Support & Operations Specialist

Sodexo; Gilbert (AZ); Hybrid; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care and Well­

401(k) Plan with Matching Contribu­tio

Paid Time Off and Company Holidays

Career Growth Opportunities and Tu it

Job summary

Sodexo is seeking a Customer Service Representative to handle inbound calls and emails, ensuring customers receive information and assistance and are satisfied with our service. The role is remote but located in Phoenix with travel to the office for trainings and meetings.

You will screen and manage communications, address routine inquiries, escalate complex issues as needed, and maintain professionalism and confidentiality while supporting operations and scheduling.

Qualifications

• Bachelor’s degree or equivalent experience.
• 0-3 years of management experience.
• 0-3 years of related experience.

Responsibilities

• Screen and manage telephone calls, visitors, and communications effectively.
• Answer routine questions and inquiries via telephone, email, and other channels.
• Escalate more difficult issues to the Rep II or management.
• Maintain professionalism and confidentiality across all interactions.

Education

Bachelor’s degree or equivalent experience

Job description

Sodexo is seeking a Customer Service Representative to handle inbound calls and emails, ensuring customers receive information and assistance and are satisfied with our service. The role is remote but located in Phoenix with travel to the office for trainings and meetings.

You will screen and manage communications, address routine inquiries, escalate complex issues as needed, and maintain professionalism and confidentiality while supporting operations and scheduling.