Strategic Client Support Specialist

180 Medical, Inc; Phoenix (AZ); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

180 Medical, Inc. in Phoenix, AZ, is seeking experienced Customer Care professionals to handle post-sale support for business and end-consumer customers.

Roles include remote and in-person interactions across phone, chat, and text channels within a fast-paced call center and distribution center environment. You will work under limited supervision, assist and train junior staff, and analyze non-routine problems to resolve customer issues while coordinating with production and distribution teams.

Formación

• Broad knowledge of operational procedures and tools obtained through extensive work experience.
• May require vocational or technical education.
• Provides assistance and training to lower level employees.
• Problems typically are not routine and require analysis to understand.

Responsabilidades

• Provide high-volume, low-complexity inquiries via phone, chat, or text.
• Liaise between customers and production/distribution departments for specific orders.
• Offer technical and non-technical support in walk-in or remote scenarios.

Conocimientos

Customer service

Communication

Problem solving

Technical support

Descripción del empleo

180 Medical, Inc. in Phoenix, AZ, is seeking experienced Customer Care professionals to handle post-sale support for business and end-consumer customers.

Roles include remote and in-person interactions across phone, chat, and text channels within a fast-paced call center and distribution center environment. You will work under limited supervision, assist and train junior staff, and analyze non-routine problems to resolve customer issues while coordinating with production and distribution teams.