Onsite Customer Support Specialist - Orders & Billing

Insight Global; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Insight Global is seeking a Customer Support Representative for an on-site role in Phoenix. You will manage incoming orders, respond to inquiries, resolve issues, and ensure accurate billing and scheduling, using multiple software platforms.

Strong communication skills and the ability to handle multiple tasks in a fast-paced environment are essential, as well as a professional approach to de-escalating difficult customer interactions.

Qualifications

• 0+ years of customer service experience with direct phone and email communication.
• 0+ years in a fast-paced environment managing multiple tasks.
• 0+ years of experience using multiple screens, browser apps, and software systems.
• Strong verbal and written communication skills for professional interactions.
• Ability to de-escalate upset customers while maintaining professionalism.
• Strong problem-solving, deductive reasoning, and decision-making skills with escalation when necessary.
• Experience with Microsoft Office and web-based applications.

Responsibilities

• Serve as a point of contact by managing incoming orders and inquiries.
• Resolve issues and ensure accurate billing and scheduling processes.
• Communicate via phone and email and navigate multiple software platforms.
• Collaborate with internal departments to ensure customer needs are met.

Skills

Customer service

Phone & email

Multitasking

Microsoft Office

De-escalation

Problem solving

Collaboration

Tools

CRM systems

Microsoft Office

Job description

Insight Global is seeking a Customer Support Representative for an on-site role in Phoenix. You will manage incoming orders, respond to inquiries, resolve issues, and ensure accurate billing and scheduling, using multiple software platforms.

Strong communication skills and the ability to handle multiple tasks in a fast-paced environment are essential, as well as a professional approach to de-escalating difficult customer interactions.