Remote Pharmacy Training Lead | Onboarding & Quality Coach

Indiana University Health; Town of Plainfield (NY); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

401K match

Tuition reimbursement

Student loan forgiveness

Employee Assistance Program

Wellness incentive program

Job summary

Indiana University Health is seeking a Pharmacy Technician Team Lead Trainer to develop and implement training and quality programs for the Centralized Refill Team. This role conducts virtual training across multiple regions and may travel to the ISC in Plainfield, IN for meetings and special projects.

The position requires an active Pharmacy Technician license, experience in pharmacy operations, and strong communication skills to effectively train staff in a remote environment.

Qualifications

• Active Pharmacy Technician license as required by state and organizational standards.
• Demonstrated experience in pharmacy operations and refill workflows.
• Strong communication, organization, and presentation skills.
• Ability to effectively train and coach employees in a virtual environment.
• Proficiency with Microsoft Office applications and virtual meeting platforms (Teams).
• Ability to manage multiple priorities and work independently.

Responsibilities

• Serve as the primary trainer for newly hired Centralized Refill Team employees.
• Develop, maintain, and continuously improve onboarding and training programs.
• Create and update training materials, job aids, workflow documentation, and competency assessments.
• Conduct virtual training sessions for technicians, pharmacists and other refill team members.
• Coordinate and facilitate ongoing education and refresher training programs.
• Partner with leadership and subject matter experts to ensure training content reflects current workflows, policies, and protocols.

Skills

Pharmacy license

Pharmacy operations

Communication & presentation

Virtual training

Microsoft Office/Teams

Multitasking/independence

Tools

Microsoft Office

Microsoft Teams

Job description

Indiana University Health is seeking a Pharmacy Technician Team Lead Trainer to develop and implement training and quality programs for the Centralized Refill Team. This role conducts virtual training across multiple regions and may travel to the ISC in Plainfield, IN for meetings and special projects.

The position requires an active Pharmacy Technician license, experience in pharmacy operations, and strong communication skills to effectively train staff in a remote environment.