Medication Management Pharmacy Technician Supervisor - Plainfield

IU Health; Plainfield (IN); Hybrid; USD 50,000 - 70,000; Full time

Job summary

IU Health in Plainfield, IN seeks a Refll Pharmacy Technician Supervisor to provide day‑to‑day leadership for the centralized Refill team. You will schedule, distribute workload, and mentor staff while ensuring regulatory compliance and strong patient access to medications.

Reporting to the Refill Pharmacy Manager, you will coordinate training, monitor performance, and act as an escalation point for workflow issues, collaborating with clinicians and pharmacists to drive efficiency and quality.

Qualifications

• Indiana Pharmacy Technician License is required.
• Pharmacy Technician National Certification is required (BLS).
• IV admixture experience preferred.
• Proficient in Microsoft Office and pharmacy computer systems.

Responsibilities

• Scheduling for the refill team and workload distribution.
• Training and onboarding support for new staff.
• Performance feedback assistance and coaching.
• Serve as escalation point for workflow issues.
• Collaborate with clinicians, nurses and pharmacists to improve processes.

Skills

Supervisory experience

Pharmacy technician

IV admixture

Microsoft Office

Customer service

Communication skills

Typing proficiency

Education

High School Diploma or GED

Associate degree or equivalent experience

Tools

Pharmacy software systems

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Description

The Refill Pharmacy Technician Supervisor provides day‑to‑day operational leadership and frontline oversight for the centralized Refill team, supporting IU Health providers and clinics statewide to ensure timely patient access to medications. Reporting to the Refill Pharmacy Manager, the Supervisor coordinates daily workflows, monitors performance expectations, and ensures regulatory compliance. Key duties include, but may not be limited to:

• Scheduling
• Workload distribution
• Training and onboarding support
• Performance feedback assistance
• Serving as an escalation point for workflow issues

The role collaborates closely with peers, clinicians, nurses and pharmacists to drive workflow improvements, standardize processes and performance metrics, and maintain high levels of efficiency, accuracy, and service quality, while also fostering team engagement and contributing to the ongoing growth of the Centralized Refill program.

About this role:

• Monday-Friday days schedule based on team calendar
• No weekends, no holidays
• Hybrid opportunity up to 3 days work from home after training and successfully meeting metrics
• Office days (2 days per week) required in Plainfield, IN
• Requires previous supervisory/leadership experience.
• Requires the absence of criminal history related to the ability to work with drugs.
• Requires strong mathematical calculation skills.
• Requires Pharmacy Technician experience; IV admixture experience preferred.
• Requires knowledge of pharmacy and hospital computer systems and computer-assisted devices.
• Requires strong written and verbal communication skills.
• Requires strong customer service skills.
• Requires full proficiency typing and using Microsoft Office applications. High School Diploma or GED required.
• Associate degree or equivalent experience preferred.
• Requires Indiana Pharmacy Technician License.
• Requires Pharmacy Technician National Certification.BLS