Medication Management Pharmacy Technician Supervisor - Lafayette

Indiana University Health System; Lafayette (IN); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) employer match

Tuition reimbursement

Student loan forgiveness

Employee Assistance Program

Wellness program incentives

Job summary

Indiana University Health System is seeking a Refill Pharmacy Technician Supervisor to lead the centralized Refill team, coordinating daily workflows and ensuring regulatory compliance. The role supports IU Health providers statewide to ensure timely medication access.

The position emphasizes scheduling, workload management, training, and performance feedback, collaborating with clinicians, nurses, and pharmacists to improve efficiency and service quality.

Qualifications

• Requires Pharmacy Technician License (Indiana).
• Pharmacy Technician National Certification required.
• Associate degree or higher preferred.
• Strong leadership and supervisory experience; excellent communication and customer service skills.
• Proficient with hospital computer systems and standard office software.

Responsibilities

• Scheduling.
• Workload distribution.
• Training and onboarding support.
• Performance feedback assistance.
• Serving as escalation point for workflow issues.

Skills

Supervisory experience

Leadership

Communication skills

Customer service

Typing speed

MS Office

Education

High School Diploma or GED

Associate degree preferred

Indiana Pharmacy Technician License

Pharmacy Technician National Certification

Tools

Hospital PC systems

Pharmacy software

Computer-assisted devices

IV admixture experience

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Description:

This position is located in Lafayette, IN but offers a hybrid opportunity after fully trained.

The Refill Pharmacy Technician Supervisor provides day‑to‑day operational leadership and frontline oversight for the centralized Refill team, supporting IU Health providers and clinics statewide to ensure timely patient access to medications. Reporting to the Refill Pharmacy Manager, the Supervisor coordinates daily workflows, monitors performance expectations, and ensures regulatory compliance. Key duties include, but may not be limited to:

• Scheduling
• Workload distribution
• Training and onboarding support
• Performance feedback assistance
• Serving as an escalation point for workflow issues

The role collaborates closely with peers, clinicians, nurses and pharmacists to drive workflow improvements, standardize processes and performance metrics, and maintain high levels of efficiency, accuracy, and service quality, while also fostering team engagement and contributing to the ongoing growth of the Centralized Refill program.

About this role:

• Monday-Friday days schedule based on team calendar
• No weekends, no holidays
• Hybrid opportunity up to 3 days work from home after training and successfully meeting metrics

• Requires previous supervisory/leadership experience.
• Requires the absence of criminal history related to the ability to work with drugs.
• Requires strong mathematical calculation skills.
• Requires Pharmacy Technician experience; IV admixture experience preferred.
• Requires knowledge of pharmacy and hospital computer systems and computer-assisted devices.
• Requires strong written and verbal communication skills.
• Requires strong customer service skills.
• Requires full proficiency typing and using Microsoft Office applications. High School Diploma or GED required.
• Associate degree or equivalent experience preferred.
• Requires Indiana Pharmacy Technician License.
• Requires Pharmacy Technician National Certification. BLS