Remote Pharmacy Technician Supervisor — Lead & Coach Team

CVS Health; Illinois; Hybrid; USD 44,000 - 94,000; Full time

Benefits offered by this job

Paid time off

401K match

Health, vision, dental

Leadership development stipends

Home office equipment provided

Flexible work environments

Job summary

Oak Street Health is seeking a Supervisor for the Pharmacy Technician team to oversee a group of 15–17 technicians, ensuring timely and knowledgeable patient calls, adherence monitoring, and operational excellence. The role reports to the Manager, Pharmacy Programs and emphasizes coaching, training, and performance management.

The ideal candidate has 2+ years of supervisory experience in healthcare call centers, holds a CPhT, and demonstrates strong leadership and communication skills to drive a

Qualifications

• Minimum 2 years of management/supervisory/leadership experience.
• Healthcare Call center experience.
• Certified Pharmacy Technician (CPhT) certification required.

Responsibilities

• Supervise day-to-day operation of Pharmacy Technicians and provide feedback with the manager.
• Evaluate processes and suggest improvements for efficiency and service quality.
• Train Technicians on new processes and provide resources for success.
• Create and maintain dashboards to track productivity and performance.
• Provide regular performance feedback and conduct reviews for skill improvement.
• Maintain a high-quality work environment and establish procedures per standards.

Skills

Leadership

Healthcare call center

Coaching

Communication

Google Docs/Sheets

Education

CPhT certification

Tools

Google Docs

Sheets

Job description

Oak Street Health is seeking a Supervisor for the Pharmacy Technician team to oversee a group of 15–17 technicians, ensuring timely and knowledgeable patient calls, adherence monitoring, and operational excellence. The role reports to the Manager, Pharmacy Programs and emphasizes coaching, training, and performance management.

The ideal candidate has 2+ years of supervisory experience in healthcare call centers, holds a CPhT, and demonstrates strong leadership and communication skills to drive a