Remote Pharmacy Technician (Call Center)

FailSafe Communications; Illinois; Remote; USD 23,000 - 43,000; Full time

Job summary

Oak Street Health is seeking a Pharmacy Technician I to serve as a liaison between patients, providers and pharmacists in a remote care environment.

You will field refill requests, contact patients, and coordinate with care teams to ensure timely, accurate medication access while protecting patient privacy.

This full-time role offers competitive pay, comprehensive benefits, and career development opportunities within our pharmacy contact center.

Qualifications

• Minimum 1 year of retail pharmacy experience required.
• Active Pharmacy Technician License in the state of residence.
• Certified Pharmacy Technician (CPhT) certification required.
• High school diploma or equivalent required.
• Bilingual Spanish preferred, medical Spanish a plus.
• Strong working knowledge of MS Office and Google Suite preferred.
• US work authorization.

Responsibilities

• Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated.
• Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy.
• Make outbound calls to pharmacies on behalf of the patient when needed.
• Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound.
• Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills.
• Utilize electronic medical record platform to send requests and updates to field care teams.
• Document clear and precise information into applicable electronic platforms.
• Capture and document all patient requests prior to ending the call.

Skills

Retail pharmacy experience

Bilingual Spanish

Medical Spanish a plus

MS Office

Google Suite

Education

High school diploma or equivalent

Active Pharmacy Technician License

Certified Pharmacy Technician (CPhT)

Tools

MS Office

Google Suite

Job description

Oak Street Health is seeking a Pharmacy Technician I to serve as a liaison between patients, providers and pharmacists in a remote care environment.

You will field refill requests, contact patients, and coordinate with care teams to ensure timely, accurate medication access while protecting patient privacy.

This full-time role offers competitive pay, comprehensive benefits, and career development opportunities within our pharmacy contact center.