Supervisor - Pharmacy Technician

Shenandoah Medical Center; Iowa City (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Shenandoah Medical Center is seeking a Pharmacy Technician Supervisor to lead and support pharmacy technicians across hospital and retail settings. You will oversee dispensing, compounding, inventory control, and billing processes while ensuring compliance and patient safety.

The role involves coordinating daily workflows, mentoring staff, and collaborating with pharmacists to deliver high-quality medication services. Strong organizational and communication skills are essential.

Responsibilities

• Perform and oversee pharmacy technician duties across hospital and retail pharmacy settings, including medication preparation, dispensing, labeling, prescription processing, and inventory management.
• Prepare unit-dose medications, sterile and nonsterile compounded preparations, and intravenous medications using USP standards.
• Operate automated dispensing systems and other pharmacy technology to support medication distribution and patient care.
• Maintain medication and supply inventories, coordinate ordering/restocking, monitor expirations and formulary changes, ensure availability for patient care.
• Provide customer service and respond to patient, provider, and pharmacy inquiries; refer clinical questions to a pharmacist as appropriate.
• Process prescriptions, refills, insurance claims, billing, prior authorizations, and medication charges as allowed by law and policy.
• Maintain accurate medication records, compounding documentation, inventory records, invoices, and billing documentation.
• Support regulatory compliance, medication safety, infection prevention, controlled substance accountability, and quality assurance activities.
• Perform administrative duties, coordinate appointments, communicate with ancillary departments, maintain equipment, and organize daily workflows.
• Support 340B Drug Pricing Program through inventory management, audits, documentation, and compliance activities.
• Collaborate with pharmacists, healthcare providers, pharmacy staff, and other departments to promote safe, efficient medication services.
• Triage interpersonal issues/complaints from technicians and elevate to the Director of Pharmacy as appropriate.
• Conduct monthly one-on-one meetings with technician staff and coordinate coverage during unplanned time off or weekends when needed.
• Address performance issues with technician staff and escalate to the Director of Pharmacy if unresolved.
• Contribute to clinical data collection, billing issue resolution, ownership of RCS, and reviews of lost revenue claims.
• Oversee the Outcomes program through the retail pharmacy to increase revenue and star ratings.
• Perform other duties as assigned.

Job description

• Perform and oversee pharmacy technician duties across hospital and retail pharmacy settings, including medication preparation, dispensing, labeling, prescription processing, and inventory management, in accordance with applicable laws, regulations, and departmental policies.
• Prepare unit-dose medications, sterile and nonsterile compounded preparations, and intravenous medications using appropriate techniques and established USP standards.
• Operate automated dispensing systems and other pharmacy technology to support accurate medication distribution, documentation, and patient care.
• Maintain appropriate medication and supply inventories, coordinate ordering and restocking, monitor expiration dates and formulary changes, and ensure medications are available to meet patient care needs.
• Provide customer service and respond to patient, provider, and pharmacy inquiries, referring clinical questions to a pharmacist as appropriate.
• Process prescriptions, refill requests, insurance claims, billing transactions, prior authorizations, and medication charges as permitted by law and departmental policy.
• Maintain accurate medication records, compounding documentation, inventory records, invoices, billing documentation, and other required pharmacy records.
• Support regulatory compliance, medication safety, infection prevention, controlled substance accountability, and quality assurance activities.
• Perform administrative and operational duties, including coordinating appointments, communicating with ancillary departments, maintaining pharmacy equipment, and organizing daily workflows.
• Support the facility's 340B Drug Pricing Program through applicable inventory management, transaction audits, documentation, and compliance activities.
• Collaborate with pharmacists, healthcare providers, pharmacy personnel, and other departments to promote safe, efficient, and timely medication services.
• Triage interpersonal issues/complaints from technicians and elevate issues to the attention of the Director of Pharmacy when appropriate
• Perform monthly one-on-one meetings with technician staff
• Facilitate moving staff to meet the needs of the department in the event of unplanned time off. Find alternative coverage if the absence occurs during a closing or weekend shift. If coverage cannot be found, the pharmacy technician supervisor is responsible for covering the shift if necessary
• Address performance issues with technician staff. If no resolution is found, elevate the issue to the Director of Pharmacy
• Clinical duties such as data collection and billing issues, ownership of RCS, and review of any lost revenue claims.
• Oversee the Outcomes program through the retail pharmacy to increase revenue and star ratings.
• Perform other duties as assigned.

Equal Opportunity Employer

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