Remote Pharmacy Technician – Customer Support

Conduent; Idaho; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Paid training

Equipment provided

Career growth opportunities

Employee discount program

Job summary

Conduent is hiring a Pharmacy Technician Services Associate to support our client’s customers as the first point of contact. You will handle account questions, resolve issues, and deliver exceptional customer service to ensure a positive experience while meeting performance goals.

This role operates remotely with a Mon.–Fri. schedule, offering benefits from day one and opportunities for growth. A Pharmacy Technician certification and US work authorization are required.

Qualifications

• Must be 18 years of age or older.
• Have a High School Diploma or equivalent.
• Must be able to submit to pre-employment screening and drug testing.
• Have legal authorization to work in the United States without visa sponsorship.
• Must be Certified Pharmacy Technician.
• Have prior clerical/customer service experience.
• Have Pharmacy Technician experience.

Responsibilities

• Provides first call resolution for state eligibility programs via telephone (e.g., Medicaid, SNAP).
• Enter client data into system.
• Assist clients with understanding their rights and responsibilities related to appeals.
• Verify eligibility and summarize case activity.
• Work daily from assigned queues and incoming documents.
• Assist the pharmacy in general pharmacy operations as a program support resource.
• Retrieve prescriptions coming from various sources for review and completeness of required information.
• Handles prescription prior authorization requests.
• Provide tier 1 and tier 2 support and collaborate with escalation teams to resolve issues and ship orders on time.
• Respond to inquiries and complaints using standard scripts and procedures.
• Gather information from callers to resolve the situation.
• Investigate and resolve complaints.
• Complete all corrective actions requiring second-party review.

Skills

Customer service

Data entry

Phone support

Communication

Attention to detail

Education

High school diploma

Tools

Pharmacy software

Job description

Conduent is hiring a Pharmacy Technician Services Associate to support our client’s customers as the first point of contact. You will handle account questions, resolve issues, and deliver exceptional customer service to ensure a positive experience while meeting performance goals.

This role operates remotely with a Mon.–Fri. schedule, offering benefits from day one and opportunities for growth. A Pharmacy Technician certification and US work authorization are required.