Remote Pharmacy Technician – Client Care & Support

Conduent; Nevada (IA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Dental and vision

PerkSpot discount

Paid time off and holidays

Paid training

Equipment provided

Career growth opportunities

Supportive work environment

Weekdays schedule

Job summary

Conduent is seeking a Pharmacy Technician Services Associate to support our clients' customers as the first point of contact. You will answer questions about accounts, resolve eligibility and provide exceptional service to ensure a positive customer experience.

Position is remote, full-time, Monday–Friday, 9:00 AM–5:00 PM (PST), with a pay rate of $20 per hour. Benefits begin day one, with paid training, equipment provided, and opportunities for career growth in a supportive environment.

Qualifications

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to pre-employment screening and drug testing.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Must be Certified Pharmacy Technician.
• Have prior clerical/customer service work experience.
• Have Pharmacy Technician experience.
• Comfortable working within established processes and procedures.

Responsibilities

• Provides first call resolution for state eligibility programs via telephone (e.g., Medicaid, SNAP).
• Enter client data into system.
• Assist clients with understanding their rights and responsibilities related to appeals.
• Verify eligibility and summarize case activity.
• Work daily from assigned queues and incoming documents.
• Assist the pharmacy in general pharmacy operations as a program support resource in a patient and healthcare provider facing role.
• Retrieve prescriptions coming from various sources for review and completeness of required information.
• Handles prescription prior authorization requests.
• Provide tier 1 and tier 2 support and work closely with the escalation team and agents on the floor to understand healthcare provider and patient concerns for problem orders and help clarify any concerns on a priority basis to help ship orders on time.
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gather information from the caller to properly resolve the situation.
• Communicates appropriate options for resolutions.
• Investigates and resolves complaints.
• Refers non-routine inquiries and complaints to senior level Call Center Representative.
• Complete all corrective actions requiring second-party review.

Skills

Strong customer service

Communication skills

Problem-solving

Time management

Attention to detail

Education

High School Diploma or equivalent

Certified Pharmacy Technician

Tools

Computer systems/data entry

Database documentation knowledge

Job description

Conduent is seeking a Pharmacy Technician Services Associate to support our clients' customers as the first point of contact. You will answer questions about accounts, resolve eligibility and provide exceptional service to ensure a positive customer experience.

Position is remote, full-time, Monday–Friday, 9:00 AM–5:00 PM (PST), with a pay rate of $20 per hour. Benefits begin day one, with paid training, equipment provided, and opportunities for career growth in a supportive environment.