Remote Pharmacy Tech Support & Call Center Pro

Lifelancer Ltd; United States; Remote; USD 22,000 - 28,000; Full time

Job summary

IQVIA is seeking a Pharmacy Tech Support / Call Center Rep (Work from Home) to join our team in a 100% remote, full-time capacity from Everett, USA. The role focuses on payment assistance solutions, co-pay cards, and program eligibility for patients and pharmacies.

Responsibilities include handling calls, emails, and faxes, providing first-level resolution, and documenting outcomes. Prior pharmacy tech experience and HIPAA certification are preferred; bilingual English/Spanish is a plus.

Qualifications

• Pharmacy Technician experience required.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.
• HIPAA certified.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other contact methods.
• Assess user issues and provide first-level problem resolution.
• Document resolution details and escalate unresolved issues promptly.
• Identify operational challenges and suggest improvements to management.

Skills

Pharmacy Tech

Call Center

Bilingual EN/ES

HIPAA

Customer Service

Education

High School Diploma

Job description

IQVIA is seeking a Pharmacy Tech Support / Call Center Rep (Work from Home) to join our team in a 100% remote, full-time capacity from Everett, USA. The role focuses on payment assistance solutions, co-pay cards, and program eligibility for patients and pharmacies.

Responsibilities include handling calls, emails, and faxes, providing first-level resolution, and documenting outcomes. Prior pharmacy tech experience and HIPAA certification are preferred; bilingual English/Spanish is a plus.