Remote Pharmacy Tech Inbound Calls & Prior Authorization

Randstad USA; United States; Remote; USD 29,000 - 30,000; Full time

Job summary

Randstad USA is seeking a candidate for a remote contract role in healthcare call center operations. The position handles incoming calls from members and providers, offering professional phone assistance through the prior authorization process.

Training lasts six weeks with shifts Monday–Friday, 8:00 AM–4:30 PM CT, and potential weekend requirements. HS diploma required; contract length is 11 months; Randstad provides comprehensive benefits after eligibility.

Qualifications

• High-volume healthcare call center experience.
• Documentation of approvals and denials.
• Transferring clinical questions to the pharmacist.

Responsibilities

• Handle incoming calls in a high-volume healthcare setting and provide professional assistance.
• Document all approvals/denials accurately and timely.
• Transfer clinical questions to the pharmacist for escalation.

Skills

MS Office Suite

Customer service

Communication skills

Education

High School Diploma

Job description

Randstad USA is seeking a candidate for a remote contract role in healthcare call center operations. The position handles incoming calls from members and providers, offering professional phone assistance through the prior authorization process.

Training lasts six weeks with shifts Monday–Friday, 8:00 AM–4:30 PM CT, and potential weekend requirements. HS diploma required; contract length is 11 months; Randstad provides comprehensive benefits after eligibility.