Remote Pharmacy Technician Prior Authorization Representative

A-Line Staffing Solutions; Woonsocket (RI); Remote; USD 55,104,000 - 60,614,000; Full time

Job summary

A-Line Staffing Solutions is seeking a Remote Pharmacy Technician for a high-volume Prior Authorization call center. In this work-from-home role, you’ll handle inbound calls from members, providers, and pharmacies, document interactions in real time, and support the prior authorization process with strong customer service.

The position requires 1+ year of high-volume inbound call center experience in healthcare or related fields, familiarity with HIPAA, and ability to work a structured schedule

Qualifications

• High school diploma or GED (verifiable).
• 1+ year high-volume inbound call center experience (healthcare, insurance, PBM, pharmacy, medical office, or similar preferred).
• Pharmacy technician experience strongly preferred; active Pharmacy Tech license/certification/trainee license is a plus.
• Strong computer skills and accurate data entry; comfortable multitasking on dual systems while on calls.
• Proficient with Microsoft Teams and Outlook (Word/Excel helpful).
• Work-from-home readiness: private HIPAA-compliant workspace + hardwired internet (minimum 25 Mbps download / 3 Mbps upload).

Responsibilities

• Handle high-volume inbound calls from members, providers, and pharmacies regarding prior authorization status and next steps
• Document approvals/denials and call notes clearly and accurately while on the phone
• Support criteria-based prior authorization workflows; route clinical questions to the appropriate clinical team
• Work efficiently across multiple systems (CRM/case tools, email, chat, portals) while maintaining quality and compliance
• Use Microsoft Teams and Outlook daily for communication, documentation, and updates
• Maintain HIPAA/PHI confidentiality standards and follow call quality guidelines

Skills

Customer service

Data entry

Multitasking

Computer skills

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

CRM systems

Job description

Remote Pharmacy Technician Prior Authorization Representative (Pharmacy Tech I) - Work From Home

Location: Remote (Anywhere in the U.S.) Schedule: Full-time, Monday-Friday. Assigned 8-hour shifts between 8:00am-8:00pm CT. Training is Monday-Friday 8:00am-4:30pm CT (6 weeks) with mandatory attendance. Pay: $20/hr

Summary. Now hiring a Remote Pharmacy Technician for a high-volume Prior Authorization call center environment. In this work-from-home role, you’ll take inbound calls from members, providers, and pharmacies, document accurately in real time, and support the prior authorization process with strong customer service and multi-system navigation. If you have healthcare call center experience, solid data entry skills, and can work a structured schedule with performance metrics, this Remote Pharmacy Technician role is a strong fit.

Responsibilities

• Handle high-volume inbound calls from members, providers, and pharmacies regarding prior authorization status and next steps
• Document approvals/denials and call notes clearly and accurately while on the phone
• Support criteria-based prior authorization workflows; route clinical questions to the appropriate clinical team
• Work efficiently across multiple systems (CRM/case tools, email, chat, portals) while maintaining quality and compliance
• Use Microsoft Teams and Outlook daily for communication, documentation, and updates
• Maintain HIPAA/PHI confidentiality standards and follow call quality guidelines

Qualifications

• High school diploma or GED (verifiable)
• 1+ year high-volume inbound call center experience (healthcare, insurance, PBM, pharmacy, medical office, or similar preferred)
• Pharmacy technician experience strongly preferred; active Pharmacy Tech license/certification/trainee license is a plus
• Strong computer skills and accurate data entry; comfortable multitasking on dual systems while on calls
• Proficient with Microsoft Teams and Outlook (Word/Excel helpful)
• Work-from-home readiness: private HIPAA-compliant workspace + hardwired internet (minimum 25 Mbps download / 3 Mbps upload)