Remote Pharmacy Tech: Prior Authorization Specialist

A-Line Staffing Solutions; Woonsocket (RI); Remote; USD 55,104,000 - 60,614,000; Full time

Job summary

A-Line Staffing Solutions is seeking a Remote Pharmacy Technician for a high-volume Prior Authorization call center. In this work-from-home role, you’ll handle inbound calls from members, providers, and pharmacies, document interactions in real time, and support the prior authorization process with strong customer service.

The position requires 1+ year of high-volume inbound call center experience in healthcare or related fields, familiarity with HIPAA, and ability to work a structured schedule

Qualifications

• High school diploma or GED (verifiable).
• 1+ year high-volume inbound call center experience (healthcare, insurance, PBM, pharmacy, medical office, or similar preferred).
• Pharmacy technician experience strongly preferred; active Pharmacy Tech license/certification/trainee license is a plus.
• Strong computer skills and accurate data entry; comfortable multitasking on dual systems while on calls.
• Proficient with Microsoft Teams and Outlook (Word/Excel helpful).
• Work-from-home readiness: private HIPAA-compliant workspace + hardwired internet (minimum 25 Mbps download / 3 Mbps upload).

Responsibilities

• Handle high-volume inbound calls from members, providers, and pharmacies regarding prior authorization status and next steps
• Document approvals/denials and call notes clearly and accurately while on the phone
• Support criteria-based prior authorization workflows; route clinical questions to the appropriate clinical team
• Work efficiently across multiple systems (CRM/case tools, email, chat, portals) while maintaining quality and compliance
• Use Microsoft Teams and Outlook daily for communication, documentation, and updates
• Maintain HIPAA/PHI confidentiality standards and follow call quality guidelines

Skills

Customer service

Data entry

Multitasking

Computer skills

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

CRM systems

Job description

A-Line Staffing Solutions is seeking a Remote Pharmacy Technician for a high-volume Prior Authorization call center. In this work-from-home role, you’ll handle inbound calls from members, providers, and pharmacies, document interactions in real time, and support the prior authorization process with strong customer service.

The position requires 1+ year of high-volume inbound call center experience in healthcare or related fields, familiarity with HIPAA, and ability to work a structured schedule