Remote Pharmacy Support Specialist | Customer Care

Mashreq Bank; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive healthcare coverage

Paid time off

Retirement savings plan

Employee discounts

Job summary

A leading pharmacy and healthcare retailer is seeking a Remote Customer Care Specialist to offer exceptional support for prescription and pharmacy inquiries. The candidate will respond promptly to customer questions and collaborate with internal teams while ensuring compliance with pharmacy regulations. A high school diploma and previous customer service experience, particularly in healthcare, are required. This full-time remote position provides flexibility and competitive benefits, including healthcare coverage and retirement plans.

Qualifications

• Previous customer service or call center experience, preferably in healthcare, pharmacy, or retail.
• 1–3 years of experience in customer service, healthcare, or pharmacy support roles.
• Knowledge of HIPAA regulations and patient privacy standards is a plus.

Responsibilities

• Respond promptly to customer inquiries regarding prescriptions and pharmacy services.
• Provide accurate information on medication use and refill processes.
• Document customer interactions accurately in company systems.

Skills

Strong verbal and written communication skills

Detail-oriented

Problem-solving skills

Customer service experience

Proficiency with Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Job description

A leading pharmacy and healthcare retailer is seeking a Remote Customer Care Specialist to offer exceptional support for prescription and pharmacy inquiries. The candidate will respond promptly to customer questions and collaborate with internal teams while ensuring compliance with pharmacy regulations. A high school diploma and previous customer service experience, particularly in healthcare, are required. This full-time remote position provides flexibility and competitive benefits, including healthcare coverage and retirement plans.