Remote Pharmacy Support & Call Center Specialist

IQVIA LLC; Las Vegas (NV); Remote; USD 20,457 - 29,136; Full time

Job summary

A global healthcare provider is seeking a Pharmacy Support Call Center Representative to work from home. This position involves providing payment assistance solutions and support for patients, pharmacies, and medical professionals. Ideal candidates will have Pharmacy Technician experience, be HIPAA certified, and possess call center experience. The role requires excellent communication skills and the ability to troubleshoot and explain program benefits. This remote role offers a salary of $18.00 per hour.

Qualifications

• High School Diploma or equivalent required.
• Pharmacy Technician experience is a must.
• 3+ years of call center experience preferred.

Responsibilities

• Field requests regarding card activation and program eligibility via various contact methods.
• Quickly assess user issues and provide first-level support.
• Document resolutions and escalate unresolved issues.

Skills

Pharmacy Technician experience

Communication skills

Problem-solving

Bilingual (English/Spanish)

HIPAA certification

Education

High School Diploma or equivalent

Job description

A global healthcare provider is seeking a Pharmacy Support Call Center Representative to work from home. This position involves providing payment assistance solutions and support for patients, pharmacies, and medical professionals. Ideal candidates will have Pharmacy Technician experience, be HIPAA certified, and possess call center experience. The role requires excellent communication skills and the ability to troubleshoot and explain program benefits. This remote role offers a salary of $18.00 per hour.