Remote Pharmacy Support Specialist (Call Center)

IQVIA; Phoenix (AZ); Remote; USD 20,457 - 29,136; Full time

Job summary

A global healthcare solutions provider is seeking a Pharmacy Support Call Center Representative for a remote position in the US. This role involves providing payment assistance solutions and fielding requests related to co-pay cards for patients. Candidates should have pharmacy technician experience and call center skills. An opportunity exists to convert to a full-time position. The pay rate is $18.00 per hour with flexible working hours available.

Qualifications

• Pharmacy Technician experience required.
• Call center experience required (3+ years preferred).
• HIPAA certification is mandatory.

Responsibilities

• Field initial customer support requests via telephone and email.
• Assess user issues and provide first-level support.
• Document resolutions and escalate unresolved issues.

Skills

Pharmacy Technician experience

Call center experience

Bi-lingual (English/Spanish)

HIPAA certified

Education

High School Diploma or equivalent

Job description

A global healthcare solutions provider is seeking a Pharmacy Support Call Center Representative for a remote position in the US. This role involves providing payment assistance solutions and fielding requests related to co-pay cards for patients. Candidates should have pharmacy technician experience and call center skills. An opportunity exists to convert to a full-time position. The pay rate is $18.00 per hour with flexible working hours available.