Remote Pharmacy Support Specialist

Recruit Monitor; Detroit (MI); Remote; USD 42,000 - 52,000; Full time

Job summary

A customer service provider is seeking a dedicated Customer Support Representative in Detroit, MI. This full-time position requires handling customer calls, providing assistance with prescription benefits, and resolving inquiries efficiently. Candidates must have a high school diploma and at least one year of related experience, proficiency with computer systems, and flexibility in working hours. The role appreciates initiative and offers a supportive environment to excel and progress in your career.

Qualifications

• 1+ years of customer service experience, preferably over the phone.
• Familiarity with computer systems and ability to navigate new technologies.
• Ability to work flexible hours in a scheduled shift.

Responsibilities

• Respond to incoming calls regarding prescription and member benefit inquiries.
• Educate and assist customers on their prescription benefits and statuses.
• Resolve issues and provide solutions in a compassionate manner.

Skills

Customer service

Computer proficiency

Active listening

Problem-solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

A customer service provider is seeking a dedicated Customer Support Representative in Detroit, MI. This full-time position requires handling customer calls, providing assistance with prescription benefits, and resolving inquiries efficiently. Candidates must have a high school diploma and at least one year of related experience, proficiency with computer systems, and flexibility in working hours. The role appreciates initiative and offers a supportive environment to excel and progress in your career.